TERMS AND CONDITIONS OF USE FOR THE ON-LINE PRE-AUTHORISATION RESERVATION SERVICE

These Terms and Conditions complement TheFork’s General Conditions of Use and the restaurant’s General Conditions of Sale (“The Restaurant”). In the event of a discrepancy between these Terms and Conditions and those of either TheFork’s General Conditions of Use or the Restaurant’s General Conditions of Sale, the provisions of these Terms and Conditions shall prevail.
The Restaurant operates a pre-authorisation reservation service (the “Pre-Authorisation Reservation Service”) that allows the customer (the “Customer” or “you”) to book a table at a given date and that allows the management of no-shows, late cancelation or amendments to the reservation by the Customer.

ARTICLE 1 – DESCRIPTION OF THE PRE-AUTHORIZATION RESERVATION SERVICE

The The Pre-Authorisation Reservation Service, which will take your bank card details, is provided by the Restaurant. Taking the card details allows the delivery of a debit pre-authorization from your bank.
The Restaurant has set a fixed charge per reserved cover for the bank card pre-authorization. The amount is specified at the time of reservation.
The pre-authorisation is not a prepayment for your meal. Payment for your meal will only be taken at the Restaurant. The The Pre-Authorisation Reservation Service is just a guarantee for the Restaurant and no amount is debited at the time of reservation.
Nevertheless, should you fail to honour the reservation, make a late cancellation, or late amendment to the reservation, the appropriate sum will be debited from your bank account using the card details provided. The charge will be debited within seven days of the date of the meal.

ARTICLE 2 – INFORMATION REQUIRED FOR THE PRE-AUTHORIZATION RESERVATION SERVICE

For all reservations, you will be required to provide the following information:

- Title;
- Surname;
- First name;
- Date of birth;
- Email address;
- Phone number;

- Name as it appears on payment card (compatible cards are VISA, MASTERCARD);
- Card number;
- Expiry date;
- Security number

The entire pre-authorisation reservation process is secure (the form is hosted on a secure web page and banking security protocol).
Supply of the information needed to use the the Pre-Authorisation Reservation Service is mandatory. You will not be able to book a table in the Restaurant without providing the requested data.

ARTICLE 3 –FRAUD PREVENTION – BANK AUTHORIZATION CAP THE RIGHT TO DECLINE YOUR RESERVATION

All pre-authorisation transactions made via the the Pre-Authorisation Reservation Service are checked by a fraud-prevention system. This being considered, the Restaurant may have to block the pre-authorisation. The Restaurant reserves the right to cancel any reservation that is reasonably believed to be fraudulent, improper, or which involves any illicit activity, even if the fraud-prevention system does not block the pre-authorisation.
It is also possible that pre-authorisation is refused by your banking institution because of a limit they may have set on your bank card, even if you have sufficient funds in your account for the pre-authorization reservation.

ARTICLE 4 – CONFIRMATION OF YOUR RESERVATION

Once your reservation has been approved by the Restaurant you will receive an email or SMS message summarizing the details of your reservation (place, date, time, how many people in the party and the sum held in the pre-authorisation). You will be invited to check the information in this message and to notify the Restaurant soon as possible of any errors or omissions.
In the event that You do not receive a confirmation by email or SMS, you are invited to contact the Restaurant as soon as possible to obtain their confirmation.

ARTICLE 5 – TERMS AND CONDITIONS FOR AMENDMENTS TO AND CANCELLATION OF YOUR RESERVATION AND IMPLEMENTATION OF THE PRE-AUTHORISATION

If You do not take up the reservation at the appropriate date and time, or 15 minutes after your reserved time at the latest, and have not cancelled in advance within the timeframe specified below, the sum corresponding to the pre-authorised amount, multiplied by the number of reserved covers (1 cover per person), will be debited from your account.
You may cancel/ change your reservations up to %customer_payment_free_cancellation_delay% before your meal time.After this time, the Restaurant will debit your account with the sum corresponding to the pre-authorised amount, multiplied by the number of reserved covers (1 cover per person).
You will be notified of the charge and it will be debited from your account within seven days of the date of the no-show.
As the system is provided to the Restaurant by the company La Fourchette SAS, any debits to your account on your bank statement will be listed under this company’s name.
Please be aware that amendments to reservations are subject to availability in the Restaurant. If the Restaurant cannot accommodate the reservation amendment due to a lack of availability, the Restaurant will propose that the Customer cancels the reservation.

ARTICLE 6 – RIGHT OF WITHDRAWAL

Pursuant to article L221-28, 12° of the French Consumer Code, You have no right of withdrawal from catering services to be provided on a specified date or over a specified period.

ARTICLE 7 – APPLICABLE LAW - LITIGATION MANAGEMENT

To the fullest extent permitted by law, these Terms and Conditions of Use are subject to French law.
In the event of a dispute relating the cancellation/ modification, or operation of the Pre-Authorisation Reservation Service and/or these Terms and Conditions of Use, you may contact the Restaurant or TheFork using the following contact address: contact@lafourchette.com.

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